We endeavour to process and ship all orders the same day, provided orders are received and paid in full by 2:00 pm. All orders after this time are processed and shipped the next business day. All orders placed on weekends (Saturday & Sunday) and Public Holidays will be sent on the next available business day.
PLEASE NOTE: We aim, in every way possible, to get orders out the same day that we receive them; having said that, you’ll be happy to know that we here at Sleep Store are human and sometimes, on the rare occasion, “things may happen” in our world that are out of our control, and your order may be processed and shipped within 24 hours of receiving.
We are open for business, processing and shipping orders daily!
Due to the effects of COVID-19 (limited flights, unprecedented increased volumes of parcels, and social distancing rules mean less staff in the distribution centres), the Courier and Australia Post may experience increased delays in deliveries.
We offer free shipping on all orders over $99.00.
During checkout, for all standard parcels, you will have the following shipping options available:
Express Post Service is Guaranteed Next Day delivery for some metro areas.
You should allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
As per Australia Post’s schedule
Please check here to see if your postcode is within the Australia Post Express Post Network Guaranteed Next Day delivery area.
If your postcode is not within the Express Post Network, choosing this option will still be considerably faster than standard Parcel Post.
All larger items, including the Dohm White Noise Machines and Bulk Earplugs (100 & 200 pairs), will be freighted at the cost of $15.
ALL ORDERS ARE DELIVERED WITH TRACKING.
Once your order has been shipped, you will receive an email notifying you of this, including the parcel tracking number. Please feel free to get in touch with us at email@example.com if you have any shipping questions. We are happy to help!
International customers feel free to contact us at firstname.lastname@example.org
Depending on the nature of the Goods ordered, Sleep and Sound will arrange for delivery of the Goods by Australia Post or a courier. Sleep and Sound will use its best endeavours to deliver the Goods to the Customer’s nominated delivery address within the time period specified; however, Sleep and Sound will not be liable to the Customer or anyone else for any losses suffered or incurred due to delay. For deliveries within Australia, the customer should allow for standard Australia Post delivery times. The estimated delivery date depends on where the customer lives, and is calculated from when the customer receives the ‘Order Shipped’ email and not from the time the order was placed. The above information is estimated only and is based on information provided by Australia Post:
Delays may occur around Christmas, Easter, and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that there are limitations on all courier networks, and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office, and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by boat; therefore, normal shipping times do not apply. The delivery dates are estimates only. Sleep and Sound will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this always to be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for various reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package through Australia Post or Fastways Couriers. Sleep and Sound Online cannot investigate dispatched missing orders until 10 business days after the customer has received the ‘order shipped’ email, as per Australia Post guidelines. If your package has still not arrived at this time, please contact us at email@example.com, and we will endeavour to help in any way we can.
The Customer must ensure that the Customer enters the correct delivery address as parcels returned to Sleep And Sound as undeliverable may incur a re-dispatch fee and be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Any damaged or lost orders are subject to an investigation carried out by the courier service. This investigation can take up to 10 business days. We must allow the delivery company to complete their investigation before taking any further action into the parcel’s whereabouts. Australia Post does not require a signature for delivery unless otherwise specified. Customers not in attendance when an order is delivered may find their parcel left at the residence in a safe spot, i.e., letterbox, or will receive a card with information on the order’s collection. Australia Post does not redeliver items that have been transferred to a local post office for collection. Special instructions can be left to deliver your order during checkout; Sleep And Sound take no responsibility if these instructions are not followed. If the customer leaves specific shipping instructions for a parcel to be left at a property, then the parcel is left at the customer’s own risk. Sleep And Sound accepts no responsibility for damage or loss of parcels that have been left as per the shipping instructions. Subject to Sleep And Sound’s return policy, Sleep And Sound will take all reasonable care to pack all orders appropriately but will not be liable or responsible for any damaged goods or missing orders. Subject to payment, property, and risk in the Goods passes to the Customer upon delivering the Goods to the Customer’s nominated delivery address. Anyone at the Customer’s nominated delivery address who receives the goods shall be presumed by Sleep And Sound to be authorised to receive the Goods.